Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Build and maintain networks
   • Identify networking opportunities and pursue to maximise a range of personal industry contacts.
   • Communicate information regarding new network opportunities to inform colleagues and managers of the potential benefits to the organisation of involvement.
   • Assess the level of usefulness of existing networks against current involvement, and make adjustments to improve or downgrade relationships.
   • Maintain participation in professional networks and associations to obtain and maintain personal knowledge and skills.
2. Establish and maintain working relationships
   • Use networking strategies to establish and maintain working relationships that promote benefits consistent with organisational objectives.
   • Gain and maintain trust and confidence of key stakeholders through high standards of ethical practice.
   • Use negotiation and collaborative problem solving to achieve positive outcomes when difficult situations arise.
   • Establish and maintain formal and informal communication channels to exchange information and ideas.
   • Incorporate networking into professional and organisational planning regimes to maximise its usefulness to the organisation.
3. Represent and promote the organisation
   • Represent and promote the organisation’s interests and requirements using a range of strategies tailored to diverse participants in the networks.
   • Provide information on organisational issues, policies and practices authorised for public presentation orally and in writing in accordance with network requirements.
   • Seek feedback from stakeholders to identify and develop ways to improve promotional activities within available resources.
4. Build and maintain networks
   • Identify networking opportunities and pursue to maximise a range of personal industry contacts.
   • Communicate information regarding new network opportunities to inform colleagues and managers of the potential benefits to the organisation of involvement.
   • Assess the level of usefulness of existing networks against current involvement, and make adjustments to improve or downgrade relationships.
   • Maintain participation in professional networks and associations to obtain and maintain personal knowledge and skills.
5. Establish and maintain working relationships
   • Use networking strategies to establish and maintain working relationships that promote benefits consistent with organisational objectives.
   • Gain and maintain trust and confidence of key stakeholders through high standards of ethical practice.
   • Use negotiation and collaborative problem solving to achieve positive outcomes when difficult situations arise.
   • Establish and maintain formal and informal communication channels to exchange information and ideas.
   • Incorporate networking into professional and organisational planning regimes to maximise its usefulness to the organisation.
6. Represent and promote the organisation
   • Represent and promote the organisation’s interests and requirements using a range of strategies tailored to diverse participants in the networks.
   • Provide information on organisational issues, policies and practices authorised for public presentation orally and in writing in accordance with network requirements.
   • Seek feedback from stakeholders to identify and develop ways to improve promotional activities within available resources.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

demonstrating leadership to gain the trust and confidence of clients and colleagues

using communication strategies, including giving and receiving feedback, reporting, maintaining effective relationships, and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

reading and understanding a variety of texts

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning and conformity to organisational requirements, checking for accuracy and consistency of information

---

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to the public sector environment

organisational policies, plans and procedures

principles and operations of networks

principles of effective communication in relation to listening, questioning and nonverbal communication

techniques for building relationships of trust including those with people from different cultures

techniques for facilitating mutually acceptable outcomes

methods and techniques to prepare and present information to promote the organisation

related organisations, agencies and networks

---